The Knowledge Management Toolkit: Orchestrating IT, Strategy And Knowledge Platforms, 2e

DESCRIPTION

The #1 practical knowledge management implementation guidenow completely updated! Incremental, results-driven techniques that build on existing knowledge and infrastructure Covers planning, design, development, deployment, and management Powerful new solutions for measuring the ROI of KM platformsIn The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to: Identify the knowledge most crucial to your business Align business strategy and knowledge management Leverage existing infrastructure Transition from managing data to knowledge Focus on process, and on tacit?not just explicit?knowledge Architect a future-proof, adaptable KM platform Build and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodology Implement leadership and reward structures that make KM work CD-ROM INCLUDED The accompanying CD-ROM contains Tiwana's interactive, unrestricted KM Toolkit, plus an extensive bibliographic database of recent KM research, a complete working Web-based KM system, bonus appendices, and reusable copies of all of the book's figures. Table of Contents Preface Acknowledgments About the Author Pt. I The Rubber Meets the Road Ch. 1 Introduction 3 Ch. 2 The Knowledge Edge 13 Ch. 3 The Origins of Knowledge 35 Pt. II The Road Ahead: Implementing Knowledge Management Ch. 4 The 10-Step Knowledge Management Road Map 67 Pt. IIA The First Phase: Infrastructure Evaluation and Leverage Ch. 5 The Leveraged Infrastructure 77 Ch. 6 Aligning Knowledge Management and Business Strategy 89 Pt. IIB The Second Phase: KM System Analysis, Design, and Development Ch. 7 The Knowledge Management Platform 125 Ch. 8 Knowledge Audit and Analysis 171 Ch. 9 Designing the Knowledge Management Team 199 Ch. 10 Creating the Knowledge Management System Blueprint 219 Ch. 11 Developing the Knowledge Management System 247 Pt. IIC The Third Phase: Deployment Ch. 12 Prototyping and Deployment 267 Ch. 13 Leadership and Reward Structures 289 Pt. IID The Final Phase and Beyond: Real Options Analysis for Performance Ch. 14 Real-Options Analysis for Knowledge Valuation 303 Pt. III Side Roads: Appendices (On the CD-ROM) Digital App. A The Knowledge Management Assessment Kit 335 Digital App. B Alternative Schemes for Structuring the Knowledge Management Platform Front End 341 Digital App. C: Software Tools 343 Endnotes 345 Bibliographic References and Further Reading 359 Glossary 369 Index 373 About the CD 388 Forewords & Introductions Preface Real